We are happy to ship orders almost anywhere in the world, however international orders do not qualify for free shipping. Our website can process most international orders, so please try to place your order online first. If there are no shipping options listed when you try to place your order, please send us an email to firstname.lastname@example.org with the items you are interested in and your shipping address and we will be happy to help you place the order. International orders will not be shipped partially without customer request and additional shipping as required.
Most orders over $129.95 qualify for free shipping to the lower 48 states. Additional shipping charges will apply for large items such as bodywork. Orders that qualify for free shipping will be shipped via USPS Priority, USPS First Class, UPS Ground, or FedEx Ground at our discretion, but most items are shipped via USPS Priority Mail which will arrive in 2-3 days anywhere in the US. If you prefer a specific shipping method, be sure to email us at email@example.com, or call us at (858) 842-4595 either before you order, or right after you place your order. Additional charges may apply for special shipping requests or international shipping. Domestic (US) orders can be shipped partially at our discretion, or upon customer request (additional shipping charges may be required if partial shipment does not meet the free shipping requirements). International orders will not be shipped partially without customer request and additional shipping as required. If you require expedited shipping, please call or email us before you place your order to be sure we can accommodate your needs.
Hotels / Temporary Addresses
We will NOT ship to hotels, motels, or temporary addresses. There will be no exceptions to this, if you place an order and it is to a hotel, temporary address, or similar, you assume ALL responsibility and liability as well as are responsible for all costs. We do not guarantee any shipping or arrival dates, should you miss your package due to ordering to such a location as a hotel, motel, or any temporary address you are responsible for all shipping arrangements, charges, and return of any packages. Should you request a refund ALL packages MUST be returned in order to receive a refund, and you assume all responsibility for the safe and coordinated return of any and all packages you wish to receive a refund on. All packages must be returned within our refund policies as laid out here on this page and on this website. Failure to follow any of this will result in no refunds being issued, as you the customer will assume all costs, responsibility, and liability for having chosen to ship to such a location. If we detect that the address given is a hotel, motel, or any temporary address or similar, we will cancel and refund your order unless a permanent address is given. If you are an international customer, please ship to a permanent address within your country.
If your package is shipped to a third party distribution site such as a freight forwarder or holding location, we are not responsible for missing items or damaged goods once it is in their possession. Any issues should be reported within 7 business days.
Lost / Missing Packages
If you did not receive your package due to a shipping carrier mistake, please notify us first within 7 days of the incident before taking any action on your end. The carrier needs to be notified by us to open a trace. Once the outcome of the trace has been determined we then can proceed with a refund or replacement of your items. If you file a claim on your end there is nothing we can do until the claim has been settled.
We are here to help you and answer any questions you have. We will gladly help you select the right product for your needs so you can be certain it is exactly what you are looking for. We do not get many returns because we don’t sell junk. All of the products we sell are carefully selected to be the best products or best value available. We’ve done all the trial and error for you, so you can trust that anything you buy from us is not only a good deal, but it’s an awesome product. However, if you do purchase something and would like to return it, simply send us an email to firstname.lastname@example.org to request an RMA #.
We can offer a refund or store credit less shipping costs and 3.5% credit card processing fee for items that are returned in new, unused condition, with all tags and packaging included within 30 days of purchase. We are able to offer the best prices on the best equipment because our overhead costs are low, but this means that if you want to return something, please don’t install it and test it first. We have to be able to resell the item as new or we cannot offer a full refund. If the item is in new condition but the packaging and/or tags are missing, there will be a 20% restocking fee so that we can resell the item as an open box item. All returns are subject to our discretion. Shipping costs and credit card processing charges will not be refunded unless the return is due to our mistake.
Some items are not eligible for return. These items include anything that has been installed or used, race bodywork, special order items or items ordered with specific size/color such as brake lines.
All product warranty is the sole responsibility of the product manufacturer. No written or implied warranty is made by Norton Motorsports on any product we sell, nor any recommendation we offer. All product information, pictures, and descriptions provided by Norton Motorsports or available on our website are for reference only and are not a guarantee. We do our best to keep information updated but are not responsible for typographical errors or manufacturer changes. Norton Motorsports cannot assume any responsibility for any property damage, personal injury, labor or other injury or cost arising out of the use of any product we sell. Norton Motorsports shall not, under any circumstances, be liable for any special, incidental or consequential damages, including but not limited to damage or loss of goods or property of the purchaser or others which may arise and or result from the sale, installation or use of any products sold by Norton Motorsports. By purchasing or installing a product from Norton Motorsports, the purchaser agrees to all of these terms.
If you have a problem with something you purchased from Norton Motorsports that you believe to be a manufacturer defect or other manufacturer warranty issue, please review your product documentation for product warranty information. You can also contact us by email at email@example.com or telephone at (858) 842-4595 and we can assist you in getting in touch with the product manufacturer to help get your problem resolved.
All orders will show as “Processing” after successful purchase, regardless of current actual status. This is due to our system not being directly linked to the website, and thus it cannot update the status of orders as they’re processed. This also means stock statuses cannot be updated by our system, and all items must show as “In Stock” in order to be ordered, and is not “live” inventory. For any questions, concerns, or inquiries regarding orders and/or stock status, please email us at firstname.lastname@example.org with either part numbers, links to items, or your order number (all order numbers start with ‘NM-“, and order confirmations are automatically sent out when an order is successfully placed) for fastest assistance. If you are having issues ordering a specific product, or completing an order, please email us for assistance, we’re more than happy to help our customers.
San Diego, CA
Contact us for shipping address if you need to send something.